Managers need to guide performance on a daily basis and not just rely on the occasional performance appraisal meeting to develop employees. In the business of a typical workday it's far too easy to forget that the most important job of anyone with supervisory responsibility is to get the best out ...
The Counselling Interview This program shows that even the most delicate situation can be overcome when dealt with using the appropriate counselling techniques. It introduces the four stages of a structured approach to counselling: setting up the interview, getting people talking by using open ...
This course is designed to prepare and motivate participants to pass on their knowledge and skills to create a more productive workplace. It demonstrates how coaching is one of the most effective ways to improve the performance of the people around you. Key Learning Points: How to recognize and ...
In today's workplace, it is essential that we have ways of measuring how we are doing, of reinforcing successful performance and of correcting where improvement is needed. This program consists of 8 short dramatizations for managers and supervisors who are required to coach. Scenario #1: Always ...
This introduction to coaching has been designed to assist in the training of new managers and supervisors. One would expect that would be a given in today's organizations, however this is not the case. Many staff complain that they are over-managed: managers take too much interest so staff feel a ...
Fixing Performance Problems Whether it's at an appraisal or part of everyday interaction, delivering feedback is one of the most important, yet difficult skills an effective manager needs to develop. Viewers will learn to: Be specific about the feedback they want to give - and about whey they ...
Disciplining employees is one of the most difficult parts of a manager's job. Documenting performance is essential in correcting performance problems and protecting yourself as a manager. This program provides steps to ensure solid, consistent documentation procedures throughout your company. Using ...
This completely revised video will give your managers a fair and consistent way to deal with negative employee behaviors. Learning to properly document disciplinary measures will help them avoid going to court, win lawsuits that cannot be avoided, develop better employees, and become better ...
Performance objectives can be as specific, agreed upon and as time-bounded as you like, but unless they are actually achieved, they're useless. This course provides new insights into getting team members emotionally and intellectually engaged in achieving their objectives. The manager plays a key ...
CAPSULE #4 explores the skills needed to support employee development. Topics include: Mentoring in the 21st Century organization. What does a coach do? Effective coaching. Who can Coach whom? The leader as coach.
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