Do you really know how your patients and coworkers define respect and want to be treated? Discover how to create an inclusive work environment that enables the delivery of respectful and culturally-appropriate healthcare. Using powerful video scenarios, this high-impact program will create a deep ...
A Body Language Guide for Healthcare Professionals Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can! Day after day, your ...
This new teaching resource is designed to inform young people aged 16-20 about Chlamydia testing and to demystify the process of going to a health service to have the test carried out. Part 1: Chloe's Dilemma - Chloe is shocked when a boy she was with sends a text that he has Chlamydia. Now she ...
Sudden cardiac arrest can strike anyone, anywhere, at any time. Train your staff on the four steps of the cardiac chain of survival - all of which must take place quickly to ensure survival. This program explains each step in detailed steps of being a part of the survival chain at your school. ...
This program introduces six of the key steps used to achieve a customer service turnaround. The content is specifically aimed at leaders with responsibility for implementing customer service strategies and attaining service improvement goals. Specific steps in the Baptist Health Care turnaround are ...
Baptist Health Care ranked in the 10th percentile in customer satisfaction just a few years ago. Now they are ranked #1 in an independent survey of over 600 hospitals! Their incredible turnaround makes for one of the greatest customer service stories ever told. This program offers real-life ...
Strategies for Branding Exemplary Customer Service Do you know if your customer service is great, mediocre or poor? This program will help you analyze, create, develop, and implement a unified strategy that will result in your customer service being branded as exemplary. The videos are based on ...
Harassment represents one of the most destructive workplace issues faced by employers today. Harassment can take the form of jokes, negative stereotyping, hostile acts or simple thoughtless comments, but the ultimate outcome is the same. In addition to the costs associated with legal liability, ...
"Your success depends on how well you connect with other people. No one teaches this skill better than Nicholas Boothman" - Bob Nelson, author of "1001 Ways to Reward Employees" In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good ...
Promoting Ethical Conduct for Healthcare Professionals Teach your employees what it means to consistently act with integrity - the kind of integrity that leads to organizational excellence! Designed specifically for healthcare institutions, this video-driven workshop will help create a safe ...
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