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Using Customer Feedback as a Strategic Tool In this delightful animated program, we meet Complaint and join him on his journey through the Land of Catchy Slogans, the Land of Big Promises, and the Land of Lofty Visions as he seeks to be heard, acknowledged, and have his issues ...
Customer Service Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service techniques by examining many vignettes ...
This is an insider's guide to a guest-centric team: a team focused on the guests' experience and your organization's reputation for excellence in customer service. The program offers an insightful approach to proven methods of exceptional customer ...
A Body Language Guide for Healthcare Professionals Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? ...
Are you ready to take your organization to the next level of sales and customer service? What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This 2-part series covers basic and intermediate skills necessary to understand and use body language ...
This video teaches your employees the steps and techniques for defining their internal customers and how to serve them appropriately. By asking questions, listening and keeping their word, your employees can create a positive and productive working environment, which will reflect on ...
Teach your employees to respect internal customers as if they were paying clients. By asking questions, listening and keeping their word, your employees can create a positive and productive work environment, which will inevitably reflect on your external customers as well. ...
Last year several large corporations were involved in lawsuits that cost them millions of dollars. These companies were sued for unfairly and illegally discriminating against customers. Too many organizations are learning the hard way that the actions (or inactions) ...
In the peaceful village of Striving-under-Stress, emotions are getting in the way of business relationships. Enter amateur sleuth Miss Craddock (Prunella Scales), who explains how people can recognize and control their emotions. Local ...
Effective complaint handling is a powerful tool for attracting and retaining customers. It is a skill that should be developed throughout organizations, but particularly by customer service personnel. However, complaint handling is often viewed in a negative light. This is usually due to ...
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