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Customer Service Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service techniques by examining many vignettes focusing on five specific "Actions and ...
A Body Language Guide for Healthcare Professionals Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can! Day after day, your ...
Learn how to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication. This can be achieved by understanding basic body language. What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This extremely ...
Learn how to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication. This can be achieved by understanding basic body language and the difference between Encoding and decoding your own as well as your customer's nonverbal ...
In this 2-part video series, you will learn how to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication. This can be achieved by understanding basic body language and the difference between Encoding and decoding your own as ...
This video teaches your employees the steps and techniques for defining their internal customers and how to serve them appropriately. By asking questions, listening and keeping their word, your employees can create a positive and productive working environment, which will reflect on your external ...
Teach your employees to respect internal customers as if they were paying clients. By asking questions, listening and keeping their word, your employees can create a positive and productive work environment, which will inevitably reflect on your external customers as well. Key Learning Points: ...
Last year several large corporations were involved in lawsuits that cost them millions of dollars. These companies were sued for unfairly and illegally discriminating against customers. Too many organizations are learning the hard way that the actions (or inactions) of their employees can create ...
In the peaceful village of Striving-under-Stress, emotions are getting in the way of business relationships. Enter amateur sleuth Miss Craddock (Prunella Scales), who explains how people can recognize and control their emotions. Local florist Mr. Garden (Roger Sloman) learns how not to take ...
Effective complaint handling is a powerful tool for attracting and retaining customers. It is a skill that should be developed throughout organizations, but particularly by customer service personnel. However, complaint handling is often viewed in a negative light. This is usually due to the ...
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