Set in a government environment, this best-selling program uses believable, realistic role plays to help employees embrace teamwork and solve their own conflicts with management intervention. Key Learning Points: Taking responsibility for conflict Ventilating and neutralizing emotion Listening ...
Follow Eric as he faces a conflict with co-worker Ray. Jill, another employee,advises Eric to talk openly with Ray and listen to his side. After stating the problem, asking questions, and listening to Ray, Eric realizes that he needs Ray's help to do his job and in turn Ray needs to follow ...
Conflict is often perceived as being negative, destructive, and undesirable. Many people go to great lengths to avoid or deny conflict even when they acknowledge that it exists. This is because conflict is usually associated with fighting and the creation of winners and losers. Managers often deny ...
Managing conflicts is an essential skill. The purpose of this program is to build the ability to identify the real problem, control emotions and deal with the conflict in a dignified manner. Five vignettes clearly illustrate five logical strategies for solving conflicts. Key Learning Points How ...
This program is intended to provide trainers, managers and employees with a resource to use in developing conflict resolution skills. The scenes will help employees and supervisors diffuse difficult situations, avoid escalation, improve individual and team performance, and know when a hostile ...
Designed to help participants become better managers of conflict, this video will help build productive relationships in the workplace. Participants have an opportunity to learn and develop their conflict resolution skills in a variety of different ways. Key Learning Points Identify opportunities ...
All relationships experience some kind of conflict. This is normal and sometimes even necessary for continued growth and development. This program will teach your employees to successfully resolve conflict in the workplace by mastering certain techniques that ensure a win/win situation. Key ...
The art of conflict management on the job in all interpersonal relationships is the subject of this video. Dr. Pat Heim takes viewers through proven strategies which neutralize some conflicts straight out, or simplify complex conflicts into manageable ones. The end result is a more productive and ...
Conflicts at work waste an enormouse amount of time and energy. In this video, viewers see practical examples of five different styles of dealing with conflict. Discover your own natural style of handling conflict. Most importantly, learn the essential skills of co-operation and collaboration.
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