Set in a government environment, this best-selling program uses believable, realistic role plays to help employees embrace teamwork and solve their own conflicts with management intervention. Key Learning Points: ...
Follow Eric as he faces a conflict with co-worker Ray. Jill, another employee,advises Eric to talk openly with Ray and listen to his side. After stating the problem, asking questions, and listening to Ray, Eric realizes that he needs Ray's help to do his job and in turn Ray needs to follow ...
Dealing with upset customers and co-workers is one of the most difficult things we do. You must stay in a thinking mode rather than getting emotionally "hooked." In this four part series on Conflict Management you will learn about unavoidable truths, tips for maintaining ...
OK, so you accept the unavoidable truths and can stay in control. That takes care of you. Now how do you deal with the other person who is causing all the conflict? In this third program of a four-part series on Conflict Management, you will learn the five-step process for responding to someone ...
Dealing with upset customers and co-workers is one of the most difficult things we do. Our natural reaction is to fight back and defend ourselves, yet that rarely resolves the problem. In this first program of a four-part series on Conflict Management, learn the unavoidable truths that ...
Conflict is often perceived as being negative, destructive, and undesirable. Many people go to great lengths to avoid or deny conflict even when they acknowledge that it exists. This is because conflict is usually associated with fighting and the creation of winners and losers. ...
Managing conflicts is an essential skill. The purpose of this program is to build the ability to identify the real problem, control emotions and deal with the conflict in a dignified manner. Five vignettes clearly illustrate five logical strategies for solving conflicts. ...
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