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Everyone is resisting the changes and Marcus tries to help. Don't: Stay angry Rehash disadvantages Be inflexible ...
Accelerate the personal effectiveness and interpersonal abilities of your employees with a program focused on communication skills. In three, straight-to-the-point modules, employees will experience focused learning on how to effectively listen, communicate and give and receive feedback. ...
"You're not listening!" "You didn't hear me!" "What"..? Listening is more than just hearing what is being said to you. Active listening requires you to not only pay attention, but to also focus on what's important. This program teaches a five-step listening process that will help you make sure you ...
Encourage people to achieve results through co-operation and influencing people. No matter how important a new plan or idea is to you, there will always be somebody who disagrees. It's vital that you find a way to work together. ...
Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize. Carol tells Serena about what ...
Carol returns from vacation to find that Marcus has hired two non-English speakers, to develop diversity at work. Carol and her boss Serena have concerns about their minimum English and the consequent perceptions of Cutting Edge Corporation appearing unprofessional. Carlos and Tammy manage ...
Learn to ask for information, recognize rhetorical questions and use closed, open and statement questions to get quality answers. This program covers: Language Functions - Asking Questions: asking for information - where/where's; when; ...
Show staff what assertive behaviour is and isn't, and how and when to be assertive. Assertive behaviour means saying what we want, need, feel, think or believe in ways which are direct, honest and appropriate, but ...
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