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"You're not listening!" "You didn't hear me!" "What"..? Listening is more than just hearing what is being said to you. Active listening requires you to not only pay attention, but to also focus on what's important. This program teaches a five-step listening process that will help you make sure you ...
Encourage people to achieve results through co-operation and influencing people. No matter how important a new plan or idea is to you, there will always be somebody who disagrees. It's vital that you find a way to work together. ...
Show staff what assertive behaviour is and isn't, and how and when to be assertive. Assertive behaviour means saying what we want, need, feel, think or believe in ways which are direct, honest and appropriate, but ...
Assertiveness Skills is a philosophy and a technique of communication. It involves acquiring a deeper understanding of just what goes on when we interact with others, particularly when an element of conflict is present. As this program so clearly demonstrates, assertive people have ...
What makes Generation Y different? What experiences have influenced their attitudes, values and work styles? How can organizations engage and inspire them to maximize their impact and productivity? These questions are becoming increasingly important as the largest generation in ...
A Body Language Guide for Healthcare Professionals Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? ...
Learn the nonverbal cues associated with customer service; how to successfully approach customers, how to read their body language, and how to use nonverbal communication to improve customer service!
Go Beyond Words and communicate more effectively with every customer. Learn the basic skills necessary to understand and use body language effectively in order to IMPROVE your customer service or sales situation. Communicate more effectively with every ...
Managing employees successfully requires effective communication and interpersonal skills that go beyond the ordinary. Leading body language expert Jan Hargrave shows how to create a positive environment and find the most positive employees.
Boomerang explains the Reciprocity Urge - the basic drive in all of us that compels us to return favours, to repay kindness with kindness, to reciprocate when someone gives us something. This video gives a compelling message about how to get the most out of people and develop ...
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