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Encourage people to achieve results through co-operation and influencing people. No matter how important a new plan or idea is to you, there will always be somebody who disagrees. It's vital that you find a way to work together. Agreed! sets out the process for working towards a win-win ...
Show staff what assertive behaviour is and isn't, and how and when to be assertive. Assertive behaviour means saying what we want, need, feel, think or believe in ways which are direct, honest and appropriate, but also respects the rights of those we are addressing - treating ourselves and ...
Assertiveness Skills is a philosophy and a technique of communication. It involves acquiring a deeper understanding of just what goes on when we interact with others, particularly when an element of conflict is present. As this program so clearly demonstrates, assertive people have several things ...
What makes Generation Y different? What experiences have influenced their attitudes, values and work styles? How can organizations engage and inspire them to maximize their impact and productivity? These questions are becoming increasingly important as the largest generation in history begins ...
A Body Language Guide for Healthcare Professionals Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can! Day after day, your ...
Learn how to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication. This can be achieved by understanding basic body language. What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This extremely ...
Learn how to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication. This can be achieved by understanding basic body language and the difference between Encoding and decoding your own as well as your customer's nonverbal ...
Managing employees successfully requires effective communication and interpersonal skills that go beyond the ordinary. Day after day, your employees are communicating with you through their body language and you are communicating back to them through your body language. Recognizing the most common ...
Boomerang explains the Reciprocity Urge - the basic drive in all of us that compels us to return favours, to repay kindness with kindness, to reciprocate when someone gives us something. This video gives a compelling message about how to get the most out of people and develop emotional competence. ...
Understanding the dynamic of gender related communication problems is the first step in creating a harmonious work environment. But that is only part of the puzzle. This video employs a case study based on an actual situation that zeros in on identifying communication problems. This video provides ...
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