At first glance, this may seem like a training video about customer service; don't let the setting fool you, this scene was written to make points regarding managing people that every manager - every leader needs to hear.
Marie wants to talk to fellow team member Claude about the problems caused by his te deliveries. But how does she start? How can she handle her anxiety and fear of what might happen? Discover why people are so fearful of giving feedback especially when it is about something that needs ...
The Counselling Interview This program shows that even the most delicate situation can be overcome when dealt with using the appropriate counselling techniques. It introduces the four stages of a structured approach to counselling: setting up the interview, ...
Coaching is not a specialist occupation reserved for the few, but a vital way of operating for those who are trying to bring out the best in their people. It is a key skill which will help you to develop others. While the idea of coaching is ...
This course is designed to prepare and motivate participants to pass on their knowledge and skills to create a more productive workplace. It demonstrates how coaching is one of the most effective ways to improve the performance of the people around you. ...
In today's workplace, it is essential that we have ways of measuring how we are doing, of reinforcing successful performance and of correcting where improvement is needed. This program consists of 8 short dramatizations for managers and supervisors who are required to coach. ...
This 4-part series shows a ranges of situations where the coach is confronted with a challenge. Each coach learns how to handle and manage the coaching situation constructively using a range of practical tools and techniques.
This introduction to coaching has been designed to assist in the training of new managers and supervisors. One would expect that would be a given in today's organizations, however this is not the case. Many staff complain that they are over-managed: managers take too much ...
To benefit from the capable, empowered workforce, managers must coach rather than direct all workplace activities. Follow a manager as he uses his facilitation process skills to help individuals and groups reach decisions.
Discover an effective approach that can be used to build all types of skills, including technical, task related skills such as preparing an invoice, or interpersonal skills such as handling a difficult customer. This video also provides effective alternatives to four of ...
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