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The difference between ordinary service and great service is attitude. Show your people this video and they'll be able to see exactly what you mean. Key Learning Points: Communicate using more than words ,Why first impressions really matter ...
Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care. Key Learning Points: Giving the caller your full ...
This 4 part series for Call Centre and Customer Service training includes: The Really Angry Customer Attitude Is Everything The Outbound Call It's Your Call ...
Help call-center staff resolve customer inquiries effectively and professionally. Customers who are fatuous, difficult or helpless are every call centre operator's worst nightmare. However, it often requires more than just a good ...
Getting the most from each call and leaving a great impression of your organization ' what kind of impact do your people make in the first few seconds of their calls? Are they clear about their objectives? This video will help you focus on the importance of knowing what you want to get ...
Customers become angry when they have unmet expectations and the situation is not handled well. Learn how to calm the customer and get the information needed to deal effectively with the issues. Includes The Best Ideas Ever For Handling Verbal Abuse! ...

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RG Training Resources offers many options for video streaming and e-Learning either on your LMS or ours. To learn about these programs, click on the links for more information. Just log in to preview any of these courses or call us today at 705-526-2224 or 1-866-269-9662 for a password!