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By Lisa Ford From tips to talking over customer complaints with the boss to helping customers over the phone, this dynamic ook reviews the constant changes in customer service and helps employees discover how they can create positive points of contact ...
By Mike Deblieux Managers can protect themselves and their organization against legal action: if they get incidents on paper. his important resource guide provides steps to ensure solid, consistent documentation procedures throughout the entire organization. ...
By Robert W. Lucas Excitement, fear, apprehension, and ambiguity... all normal feelings if you are beginning a new job, have ecently been promoted, or are joining a new department. Job Strategies for New Employees is designed to help you avoid early mistakes ...
This AMI How-To Book by Bonnie Knapp This guide has the quick answers non-financial managers are looking for! This easy-reading manual gives anagers a working knowledge of key concepts from cash flow and profitability to fixed and variable expenses, to what to do with balance ...
This AMI How-To Book by M. Kay duPont, CSP, CPDTr This reference book helps readers understand how words and actions in today's diverse workplace affect people nd productivity and ultimately an organization's bottom line. How-to training points include: ...
By Charles Mallory Written to offer practical advice, this book demonstrates time-tested techniques for setting riorities, battling procrastination, organizing files, streamlining meetings, and sharing responsibilities. In today's downsized ...
By Charles M. Cadwell Mangers can capitalize on employee strengths by showing they care. The Human Touch Performance Appraisal sets he foundation for managers to evaluate beyond "the form" and focus on the goals, needs, and expectations of employees. Receive ...
By Karen Lawson This book teaches how to get the best from employees by using coaching techniques that motivate! How-To Training Points: ...
This best-selling How-to Book will help you learn how to use the behavioral approach to interviewing. By Asking questions that probe for past behavior, you will be able to identify the candidate best suited for the job. You'll also discover tips on how to save an uncomfortable ...
By Melody Mackenzie and Dr. Alec Mackenzie Eliminate time-wasters, set priorities, achieve eadlines, and make the most of TIME, realistically! Investing Time for Maximum Return shows employees time-saving tactics for ...

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