This AMI How-To Book by Lisa Ford From tips to talking over customer complaints with the boss to helping customers over the phone, this dynamic ook reviews the constant changes in customer service and helps employees discover how they can create positive points of contact with each customer by ...
This AMI How-To Book: by Mike Deblieux Managers can protect themselves and their organization against legal action: if they get incidents on paper. his important resource guide provides steps to ensure solid, consistent documentation procedures throughout the entire organization. Managers will ...
This AMI How-To Book by Robert W. Lucas Excitement, fear, apprehension, and ambiguity... all normal feelings if you are beginning a new job, have ecently been promoted, or are joining a new department. Job Strategies for New Employees is designed to help you avoid early mistakes and overcome the ...
This AMI How-To Book by Bonnie Knapp This guide has the quick answers non-financial managers are looking for! This easy-reading manual gives anagers a working knowledge of key concepts from cash flow and profitability to fixed and variable expenses, to what to do with balance sheets. With this ...
This AMI How-To Book by M. Kay duPont, CSP, CPDTr This reference book helps readers understand how words and actions in today's diverse workplace affect people nd productivity and ultimately an organization's bottom line. How-to training points include: Recognizing prejudice, stereotypes ...
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