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Using Customer Feedback as a Strategic Tool In this delightful animated program, we meet Complaint and join him on his journey through the Land of Catchy Slogans, the Land of Big Promises, and the Land of Lofty Visions as he seeks to be heard, acknowledged, and have his issues ...
Path to Stellar Customer Service "Best in the Field: The 5 stars of Service Success" is a complete educational and motivational program designed especially for field service representatives. By participating in this program, you'll learn or review key customer service skills ...
Are you ready to take your organization to the next level of sales and customer service? What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This 2-part series covers basic and intermediate skills necessary to understand and use body language ...
Effective complaint handling is a powerful tool for attracting and retaining customers. It is a skill that should be developed throughout organizations, but particularly by customer service personnel. However, complaint handling is often viewed in a negative light. This is usually due to ...
This witty program makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied customer and that's a problem that crops up again and again because no-one has attempted to solve the underlying issue. But not in the ...
Ensure that all customer service staff have the tools they need to deal with and manage complaints effectively. Very few organizations get everything right on every occasion. When things go wrong, sometimes it's no-one's fault. Accidents do happen and ...
Teach your employees the six key elements of great customer service. Emmy winner Ross Shafer is a customer service professional. If he doesn't give his comedy club audiences what they've come for-laughter-he's out of business. Sharing his ...
In Part 1, Terry, an overwhelmed service representative, receives a call from Justine. When Terry realizes he forgot about her case, he tries to end the call before his manager finds out. He refuses to admit his mistake, then lies. When caught by Justine, he blames and ...
In Part 1, service representative Valerie receives a call from Lois, who is from another culture. Valerie speaks quickly and uses slang, which is frustrating to Lois. Valerie is impatient with Lois' accent and English; she belittles and insults her and loses a customer. ...

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RG Training Resources offers many options for video streaming and e-Learning either on your LMS or ours. To learn about these programs, click on the links for more information. Just log in to preview any of these courses or call us today at 705-534-4177 or 1-866-269-9662 for a password!